Please request home visits before 11:00am. All requests for home visits will be assessed by the duty doctor although we do visit housebound and terminally ill patients in their homes. If you are fit to travel you are encouraged to attend the surgery where we will try to see you straight away if you are too ill to wait.
We accept new patients in all our surgeries. To register please collect a registration form. You will be asked to provide ID. You will be asked to complete a health questionnaire and book an appointment with a nurse for a health check.
Out of Hours
The practice is closed between 18:30 and 8:00am daily, all times during the weekends and bank holidays. If you phone the surgery when it is closed you will be instructed by recorded message to call the NHS 111 service.
Please phone for results after 2:00pm. Blood test results usually arrive within a week. X-ray results and ultrasound scans may take up to two weeks.
Complaints or Comments
To make a suggestion or comment on our services or to make a complaint, please speak or write to the Practice Manager. She will explain our complaints procedure and how to obtain independent help or advice.
Anti-social behaviour policy
The practice operates a zero tolerance policy on aggressive and abusive behaviour including personal, abusive and aggressive gestures. Any incident whether in person or over the telephone is reported and discussed immediately with the Practice Manager and Senior Partner. Actions that arise may include removal from the Practice list and in extreme circumstances reporting the incident to the Police.
Non-NHS professional services
Private medical examinations, certificates and claim forms are not covered under the NHS, a fee is payable. This also applies to the completion of driving licence and passport application forms. To enquire about a cost in advance ask at reception or the Practice Manager.
Access to Health Records
The Access to Health Records Act (1990) gives you the right to see your medical records. If you would like to have formal access to your records please write to the Practice Manager. A fee is payable.
To apply for a blue badge application pack, Write to “Blue Car Badges, Social Care Direct, St Mark’s House, 14 Upperton Road Eastbourne, BN21 3UU or phone 0345 60 80 191. Alternatively, visit the web site www.eastsussex.gov.uk
They will send you an application pack to complete and return. If they require any further medical information they will contact the doctor directly.
You do not require any form of certification during the first three days off work. You do not normally need a doctor’s certificate for the first seven days of illness as the statutory sick pay regulation state that employers are required to accept self-certification notes (filled in by you) for the first seven days of illness. These forms are available from the surgery, from this web-site and you employer may hold copies as well. For periods of illness and absence from work over seven days you will need a doctors certificate and will need to visit a doctor to obtain this. For more information please visit www.direct.gov.uk
Private sick notes
Some employers or insurance schemes may ask you to provide a private sick note. There will be a fee for this if you require a private note for the first seven days of you illness. The surgery will be able to advise the current fee for this.