Quintin Medical Centre

Hawkswood Road, Hailsham, East Sussex BN27 1UG
Dr Kerstin Edwards; Dr Dominic Gray; Dr Grazyna Gardner; Dr Rozanne Lowe; Dr Jennifer Smithson

Prescribing of over the counter medicines is changing

Your GP, Nurse or Pharmacist will not generally give you as prescription for over the counter medicines for a range of minor health concerns.

Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.

The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it is more serious, they will ensure you get the care you need.

Please help the NHS to use resources sensibly.

Your GP, Nurse or pharmacist will not generally give you a prescription for certain medicines that are available to buy in a pharmacy or supermarket, even if you qualify for free prescriptions.

This applies to treatments for these conditions:

Acute sore throat, Conjunctivitis, coughs, colds, nasal congestion, cradle cap, dandruff, diarrhoea (adults), dry eyes, sore tired eyes, earwax, excessive sweating, haemorrhoids, head lice, indigestion, heartburn, infant colic, infrequent cold sores of the lip, infrequent constipation, infrequent migraine, insect bites, stings, mild acne. minor burns, minor scalds, mild cystitis, mild dry skin, mild irritant dermatitis, mild to moderate hay fever, minor pain, discomfort and fever, mouth ulcers, nappy rash, oral thrush, prevention of tooth decay, ringworm, athletes foot, sunburn, sun protection, teething, mild toothache, threadworms, travel sickness, warts and verrucae.

GPs, nurses or pharmacists will also generally no longer prescribe probiotics and some vitamins and minerals. You can get these from eating a healthy, varied and balanced diet , or buy them at your pharmacy or supermarket.

Why does the NHS need to reduce prescriptions for over the counter medicines?

The NHS has been spending around £136 million a year on prescriptions for medicines that can be bought from a pharmacy or supermarket, such as paracetamol. By reducing the amount the NHS spends on over the counter medicines, we can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.

Exceptions to the new prescription rules

You may still be prescribed a medicine for a condition on the list if:

  • You need treatment for a long-term condition, e.g. regular pain relief for chronic arthritis or inflammatory bowel disease.
  • You need treatment for more complex forms of minor illnesses e.g. migraines that are very bad and where over the counter medicines do not work.
  • You need an over the counter medicine to treat a side effect of a prescription medicine or symptoms of another illness, e.g. constipation when taking certain painkillers.
  • The medicine has a license which does not allow the product to be sold over the counter to certain groups of patients. This could include, babies, children or woman who are pregnant or breast feeding.
  • The person prescribing thinks that a patient cannot treat themselves, for example because of mental health problems or severe social vulnerability.

The reasons vary for each condition. Your pharmacist will speak to you if this affects you.

How your local pharmacy team can help you

Your local pharmacy team are qualified healthcare professionals with the knowledge and skills to help with many health concerns. Pharmacists can give clinical advise, right there and then, and help you choose the most appropriate treatment. If your sysmptoms suggest it is more serious, they will ensure you get the care you need.

What can you do?

Keeping a few useful medicines at home means you can treat common conditions immediately without needing to see a healthcare professional. These could include:

  • Painkillers to help with pain, discomfort and fever.
  • Indigestion medicines, oral rehydration salts and treatment for constipation and diarrhoea.
  • Treatment for seasonal conditions like colds and hay fever.
  • Sunblock and after sun.
  • Basic first aid items (for example plasters and antiseptic cream)

If you have children, make sure you also have products suitable for them. Speak to your local pharmacy team about what medicines to keep at home, where to store them safely and how to use them.

What if my symptoms do not improve?

Your local pharmacy team can tell you how long to expect the symptoms of your condition to last. if they have not improved after this time or you start to feel a lot worse you should visit the NHS website (NHS.uk) and click on “services near you” to help you choose the right service:

  • Go back to the pharmacy for further advice
  • Call NHS 111
  • Contact your GP

A&E and 999 should ONLY be used for serious and life-threatening emergencies.

Finding more information and support

Visit the NHS website nhs.uk for information and advice on treating minor health concerns

Find out more about this change to prescription policy at: nhs.uk/OTCmedicines


GDPR Privacy Information – May 2018

Dear patients. Please see the attachment regarding changes to the Data Protection Regulation.

If you would like to see the 11 privacy notices, please visit one of our practices.

Website update!

16th August 2017 – We are continuing to update our website.

We apologise for any inconvenience caused. Our aim is to promote and improve communication with our patients to enable us to provide a quality service. Thank you for your patience and understanding.

Patient Participation Group (PPG)

We now have a proactive Patient Participation Group (PPG)

If you are interested in joining the group please ask for an application form at any of our surgeries.

New Practice Manager

As of Thursday 1st June we have a new Practice manager: Mrs Stephanie Williams;  and a  new Finance manager – Mr Keith Ive. 

Triage Service & Appointment System Update

Quintin Medical Centre – Triage service & appointment system update

We aim to reduce appointment waiting time(s), and direct you to the most appropriate practitioner, to improve patient satisfaction. This will also ensure that patients are seen by the most suitable practitioner.

Please help us to help you…

  • Reception staff may need to ask you the reason for your appointment. They will need to ask this to help them direct you to the most suitable practitioner. (This may not always be the GP). Our reception team are an invaluable asset. They are all suitably trained for the role they carry out & follow the same privacy policy & procedures as the GPs & Nurses
  • We understand the need for privacy. Please let the receptionist know if you would rather discuss this in private
  • Once you have received your appointment date & time, please ensure you have written it down as a lot of time is spent looking this up for patients who have forgotten
  • We DO NOT see or treat dental issues; you will need to contact your own dentist or the emergency dentist for Hailsham (01323 449170)
  • Please call after 11am to book any non-urgent/routine or follow up appointments
  • Please call after 2pm for any test results
  • If you have requested access to your patient online detailed coded records, please contact us after 21 days of applying to arrange to come in to receive your log-in certificate
  • Please tell us if your contact details change. We may not be able to contact you if you haven’t updated us
  • We will always try our best to help you with your problems but we will not tolerate verbal abuse or violence
  • Thank you for your continued support

GP Mean Earnings 2017/2018

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Quintin Medical Centre in the last financial year was £24,663 before tax and National Insurance. This is for 1 full-time GP, 5 part-time GPs and 5 locum GPs who worked in the practice for more than six months